Personalized Products not included in the catalogue have a different price. If you already know what you have in mind, talk to us, together we will put your idea into practice.
1. Do I have to make an appointment or can I only ask for the budget?
You can choose not to make an appointment. You just have to send us an email telling us what you would like, along with the number of products you want to print and your personal data (name, address, phone), so we can validate your budget order. If you choose to make the appointment this can lead you to better choices.
The first meeting won't be charged - The meetings will take place in "Lisbon" somewhere between Campo Pequeno and Saldanha. Meetings required outside our meeting area or any other meetings will be charged.
2. Is some kind of commitment necessary to make an appointment?
No commitment is needed.
3. How can I see your products?
Initially you can always see the products online. If you wish to make an order you have two options: Set up an appointment where we will where we will show you the available products; if the appointment is not convenient to you, we will send you a small sample of the materials that are going to be used in your order.
4. What is included in the budget?
The budget includes the design and the printing (including the paper), and if necessary the shipping costs.
Please note: If the customer asks for a specific paper, different from the ones used by “Motivos – Atelier de Design” the value of the order may increase.
5. I'm not certain about how many copies of the product I'll need.
You must have a general idea of how many copies you will need. Just tell us to get the idea of how much you will spend.
6. I don't want to order only invitations. Can I order the other pieces?
Of course you can. However, these will always be within the same design line of the invitations you order. To do this, just tell us what you need (menus, table markers, placards - seating plan, etc.).
7. Can I buy your illustrations/ layouts to use on other things?
No. But you can always tell us what you want to do, maybe we can help you out!
8. What if I don’t like your design proposal for my products?
There is no problem. We will send you another proposal, free of charge. (This does not apply to catalogue pieces). The proposal can be revised, till maximum of two different proposals.
9. How can I see how the final product will look like?
Proofs and samples will be sent by mail or email to the customer. A maximum of two colour proofs will be made without any printing costs. Further proofs will be charged.
Its approval must be confirmed by mail or email.
10. I already have the design that I want to use in my pieces. Can I give it to you so that you will send it to print?
To print pieces not designed by "Motivos - Atelier de Design", you have to go to a printing company.
11. I have a drawing / an image made by another person / company, to which I do not have the right to use or modify. Can you use it in my products?
"Motivos - Atelier de Design" does not produce products with pictures / drawings made by other people / companies to which the customer has no proven rights.
12. If I want to cancel the order will it be refunded?
If the order has already been taken in there will be no refund.
13. How early must I order my products for you to design them and print them?
It depends on how many products you are going to order, but usually two and a half months to three months in advance is enough.
REQUEST FOR INFORMATION / PRICES
- Budget only;
- The budget is valid for one month;
- The price may be revised in case of proven error or increase of the prices of the materials.
PRODUCTION
- The design proposals will only be presented after the payment for the order (30%) has been made;
- For each proposal a layout is presented, which can be revised up to 2 different layouts from scratch;
- The supply and revision of texts are exclusively the customer's responsibility;
- The proofs will be sent by mail or email to the customer. Its approval must be confirmed by email;
- After the approval by the customer and in case of errors after printing, these are solely the customer's responsibility.
To reprint will charge the customer a new print value that must be paid before printing.
PAYMENTS
The payments must be done by ATM, and the transfer receipt must be send by email. The payment of the work is done in 3 Phases:
1st Phase: Order: 30%;
2nd Phase: Printing: 50%;
3rd Phase: Production: 20%.
SHIPMENT OF ORDERS, COLOR PROOFS AND SAMPLES
We ship worldwide. Items are delivered by mail (in Portugal or abroad) and the shipping costs are borne by the customer;
CANCELLATIONS OF THE ORDERS
- Cancellations after “Motivos – Atelier de Design” has presented its proposal will be charged the price of the order;
- Cancellations after the approval of the final proof and before printing starts will be charged the price of the order;
- Cancellations after printing will be charged the full amount (100%).
IMAGE AND COPYRIGHTS
- The rights of all illustrations, images and creations belong to "Motivos - Atelier the Design", the customer cannot use them for other purposes. With the exception of customer's photographs.
- Paying for products (whether created from scratch or not) the customer does not get any rights from "Motivos - Atelier the Design";
- In any case, editable files will be sent either to the customer or for third party use only.
BUDGET
The value of the budget concerns a single proposal and in case of cancellation, is not returned. The same is applied in cases where there is a cancellation of a proposal which is already being developed when switching to a new proposal. The value of the previous budget will not be returned and new payments will be established for the new job in question.
TEXT DELIVERY TIME
- The Customer's text to be printed into any pieces that are being developed (such as in table markers, menus, placards - seating plan and others) must be delivered to "Motivos - Atelier de Design" at least five weeks before the date of the event. It's important to underline that the shipping time is not "Motivos - Atelier de Design" resposibility.
URGENCY RATE
- If the Customer's texts to be printed are delivered after the five weeks there will be an additional 20% on the price, keeping a three week deadline to allow the production and delivery on time. After these dates "Motivos - Atelier de Design" is not responsible for not delivering on time.
REASONS FOR MAKING YOUR PRODUCTS WITH US
- Product quality;
- Our design is easily adaptable to your event;
- You won't waste much time trying to find a place to print your products;
- Price-Quality;
- You will know in advance how your products will look like at the end.
If you think that printing products at home is cheaper you may have a surprise for sometimes it is the other way around: The cartridges are very expensive, and so are the materials that are sold to customers in stores. Besides the fact that very often they don't have the quality you expect. Print stores usually have high prices. So instead of thinking about your event you are worring and wasting your time with other things. If you are looking for some creativity in your products, a specialized help could be of great interest too.
Finally if you really want to save some money here is our advice: 1- do some research; 2- add all your costs; 3- compare them to our budget.
